Privacy Policy & SMS Messaging Terms

Privacy Policy

1. Who we are

This Privacy Policy describes how Fanelli Boys, Inc., doing business as CPR Cell Phone Repair ("we," "us," or "our"), collects, uses, and protects personal information from customers of our seven (7) CPR Cell Phone Repair retail stores listed below.

Fanelli Boys, Inc. is an independently owned and operated franchisee of CPR Cell Phone Repair. This policy applies to information we collect at our stores, by phone, by text message, and through our own communications. It does not govern the national website at cellphonerepair.com, which is operated by the franchisor, MMI-CPR, LLC, under its own privacy policy.

2. Information we collect

• Contact information: name, mobile and other phone numbers, email address, and mailing address.
• Device and repair information: device make, model, serial number or IMEI, condition, diagnostic results, repair history, and the details of your repair ticket.
• Transaction information: quotes, invoices, balances due, and purchase history. Payment card information is processed by our third-party payment processor; we do not store full card numbers.
• Communications: the content of calls, emails, and text messages you exchange with our stores, and your text messaging consent and opt-out history.
• Feedback: responses you provide to follow-up and satisfaction requests.

3. Data on your device

To diagnose and test a repair, our technicians may need to power on and operate your device. We access your device only as needed to perform and verify the requested service. We do not copy, retain, or review your personal content (such as photos, messages, or accounts) except where you specifically ask us to (for example, a data transfer or recovery). We recommend backing up your device before any repair.

4. How we use your information

• To diagnose, quote, perform, and warranty repairs and to fulfill purchases.
• To communicate with you about your repair ticket, quotes and approvals, special-order parts, appointments, balances due, payments, and pickup.
• To respond to questions and requests you send us.
• To follow up on the quality of a completed repair and request feedback.
• To send promotional messages, only if you have separately agreed to receive them.
• To maintain business records, prevent fraud, and comply with legal obligations (including any required reporting for the purchase of used devices).

5. How we share information

We do not sell or rent your personal information. We share information only as follows:

• Service providers that help us operate our business, such as our point-of-sale and repair ticketing system, payment processor, text messaging and phone provider, parts suppliers, and shipping carriers. These providers may use your information only to perform services for us.
• Our franchisor, MMI-CPR, LLC, to the limited extent needed to operate as a CPR franchisee (for example, warranty administration and required business reporting). Mobile opt-in data and SMS consent are never shared with the franchisor for marketing purposes.
• Legal and safety reasons: when required by law, subpoena, or law enforcement request, or to protect the rights, property, or safety of our customers, employees, or business.
• Business transfers: in connection with a sale, merger, or transfer of our stores, subject to this policy.

6. Mobile information and text messaging

Information sharing with service providers is limited to what is needed to deliver our messages (for example, our text messaging provider). See our SMS Terms for details on how to opt in, opt out, and get help.

7. Data retention and security

We keep repair and transaction records for as long as needed to provide warranty service, meet legal and accounting requirements, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of storage or transmission is completely secure.

8. Your choices

• Text messages: reply STOP to any message to opt out at any time.
• Email: use the unsubscribe link in any promotional email.
• Access or correction: contact us using the information below to request access to, correction of, or deletion of your personal information, subject to legal record-keeping requirements.

9. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. Repairs for minors should be requested by a parent or guardian.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised.

SMS Messaging Terms

1. Program description

CPR Cell Phone Repair, operated by Fanelli Boys, Inc., sends text messages to customers who have agreed to receive them. Messages are sent from our store phone numbers and may include:

• Repair ticket status updates (device received, diagnosis, in progress, completed, ready for pickup)
• Repair quotes and requests for approval
• Special-order part and product status updates
• Appointment scheduling, confirmations, and reminders
• Balance due notices, payment links, and receipts
• Reminders about devices left unclaimed after a completed repair
• Instructions for preparing your device before a repair
• Follow-up on completed repairs and requests for feedback
• Replies to questions you send us by text

2. How you opt in

You may agree to receive text messages by:

• Checking the SMS consent box and signing the repair work order when you check in a device at any of our stores;
• Telling our staff that you would like to receive text updates, which we record on your customer profile; or
• Texting our store number directly, in which case we will reply to your message.

Consent to receive text messages is not a condition of any purchase or repair.

3. Promotional messages (separate opt-in)

If you separately agree to receive promotional texts, we will also send offers on refurbished devices, trade-ins, accessories, and repair services. You can sign up by checking the separate marketing consent box on our work order, telling our staff you would like to receive offers, or texting JOIN to any of our store numbers. Agreeing to repair updates does not sign you up for promotional messages, and consent to promotional messages is not a condition of any purchase or repair.

4. Message frequency

Repair and service message frequency varies based on your repair, order, or appointment activity. Promotional messages, if you opt in, are sent up to 4 times per month.

5. Costs

Message and data rates may apply. Check with your wireless carrier for details about your plan.

6. How to opt out

You can cancel at any time by replying STOP to any message. Replying STOP stops all text messages from that store number, including repair updates. You will receive one final message confirming that you have been unsubscribed, and you will not receive further texts unless you opt in again. To resubscribe, reply START. You may also opt out by telling our staff or contacting us using the information below.

7. How to get help

Text HELP to any message for assistance, visit our website at https://fanelliboys.com/sms-terms/, or contact us at (304) 205-0242 or admin@fanelliboys.com.

8. Carrier disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless provider.

9. Eligibility

By opting in, you confirm that you are the account holder or authorized user of the mobile number provided. If you change or give up your mobile number, please reply STOP from that number or let us know so we can update our records.

10. Privacy

Your information is handled according to our Privacy Policy at https://fanelliboys.com/sms-terms/#privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent will not be shared with any third parties.

11. Changes

We may update these SMS Terms at any time. Continued participation after changes are posted means you accept the updated terms.

Our Locations

These terms apply to text messages sent from the following CPR Cell Phone Repair stores owned and operated by Fanelli Boys, Inc.:

Contact Us

Fanelli Boys, Inc. dba CPR Cell Phone Repair
1818 7th St, Parkersburg, WV 26101
Phone: (304) 205-0242
Email: admin@fanelliboys.com